Legal

Terms of Service

Last updated: 1 April 2026

These Terms of Service ("Terms") govern your access to and use of MailSentry, an email security SaaS platform operated by Normwise ("[YOUR COMPANY ADDRESS]") ("we", "us", or "our"). By creating an account or using any part of the MailSentry service, you agree to be bound by these Terms. If you do not agree, you must not use the service.

1. The Service

MailSentry provides DMARC monitoring, SPF and DKIM analysis, and email security reporting for internet domains ("the Service"). Features include:

  • Automated ingestion and parsing of aggregate (RUA) and forensic (RUF) DMARC reports
  • SPF and DKIM alignment analysis and visualisation
  • DMARC policy enforcement recommendations
  • Email security alerting and status dashboards

The Service is intended for use by domain owners, IT administrators, and email security professionals acting within the scope of domains they own or control.

2. Acceptance and Eligibility

By registering for an account, you represent and warrant that:

  1. You are at least 18 years of age (or the age of legal majority in your jurisdiction).
  2. You have the authority to enter into these Terms on behalf of yourself or any organisation you represent.
  3. Your use of the Service will comply with all applicable laws and regulations.

If you are using the Service on behalf of a company or other legal entity, "you" refers to that entity and you represent that you have the authority to bind it to these Terms.

3. User Responsibilities

You are solely responsible for:

  • Domain ownership — you may only use MailSentry to monitor domains you own, control, or have explicit written authorisation from the domain owner to monitor. Monitoring domains you do not own or control is strictly prohibited.
  • Account security — maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account.
  • Accurate information — providing accurate registration information and keeping it up to date.
  • Compliance — ensuring your use of the Service complies with all applicable laws, including data protection laws relevant to DMARC report data you process through the platform.

4. Plans and Pricing

4.1 Free Tier

MailSentry offers a free tier with the following limitations:

  • Monitoring of up to 1 domain
  • Retention of DMARC reports for up to 30 days
  • Limited historical data and export functionality
  • No SLA or uptime guarantee
  • Best-effort email support only

Free tier accounts may be subject to rate limiting. We reserve the right to modify free tier limits at any time with 14 days' notice.

4.2 Pro Plan

The Pro plan is priced at €9 per domain per month (excluding applicable VAT). The Pro plan includes:

  • Unlimited domains (billed per domain)
  • 365-day DMARC report retention
  • Full data export (CSV, JSON)
  • Email alerting
  • Priority email support

Fees are billed monthly in advance. Prices are subject to change with at least 30 days' written notice. All fees are non-refundable except as required by applicable law.

5. Acceptable Use Policy

You agree not to use the Service to:

  • Monitor or analyse email infrastructure for domains you do not own or are not authorised to manage
  • Scrape, harvest, or systematically extract data from the platform using automated means beyond normal API usage
  • Conduct automated attacks, load testing, or denial-of-service activities against our infrastructure
  • Attempt to gain unauthorised access to other accounts or system components
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Resell, sublicense, or offer the Service as a white-labelled product without prior written agreement
  • Violate any applicable law or regulation

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

6. Termination

By you: You may cancel your account at any time by contacting info@normwise.eu or via the account settings page. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date. No refunds are issued for partial periods.

By us: We reserve the right to suspend or terminate your account immediately, without prior notice, if we determine that you have violated these Terms or our Acceptable Use Policy, or if your use of the Service poses a security risk to us or other users. We will endeavour to notify you promptly where legally permitted to do so.

Upon termination, your data will be retained for 30 days and then permanently deleted in accordance with our Privacy Policy, unless a longer retention period is required by law.

7. Intellectual Property

All intellectual property rights in the MailSentry platform, including software, designs, trademarks, and documentation, are owned by or licensed to Normwise. These Terms do not grant you any rights to our intellectual property other than the limited licence to use the Service as described herein.

You retain all rights to data you upload to or generate through the Service (your DMARC reports, domain configurations, etc.). You grant us a limited licence to process that data solely for the purpose of providing the Service to you.

8. Disclaimer and Limitation of Liability

The Service is provided "as is" and "as available" without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

No SLA on the free tier. We provide no uptime guarantee for free tier accounts. Pro plan uptime commitments, if any, will be set out in a separate Service Level Agreement.

To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total fees paid by you in the three months preceding the event giving rise to the claim, or €50, whichever is greater.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, even if we have been advised of the possibility of such damages.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands, except where mandatory consumer protection law in your country of residence provides otherwise.

10. Changes to These Terms

We may modify these Terms at any time. We will provide at least 14 days' notice of material changes by email or by a notice within the Service. If you continue to use the Service after the effective date of the changes, you are deemed to have accepted the revised Terms. If you do not agree with the changes, you must stop using the Service and cancel your account before the effective date.

11. Contact

For questions about these Terms, please contact us at:

Normwise
[YOUR COMPANY ADDRESS]
Email: info@normwise.eu